THAT traveller who complains about being over charged even though ultimately it is only by $1 or $2…
THAT traveller who walks out in a huff saying it is ridiculous and they are never coming back…
THAT traveller who cancels their order because it’s taken too long to arrive..
THAT traveller who complains when their food comes out cold or not how it was ordered, even though the restaurant is super full because it’s the only one open on a public holiday and they clearly just can’t cope with the number of orders…
Yep.. that’s us.. Somehow, for 1 day, we became THOSE travellers..
It all started when I (Robyn) asked if the veg burger (120rupees) had cheese or not. The staff member pointed to the cheese burger (160 rupees) and so I asked if it was just cheese or if it had a veg pattie as well. She said, and I quote “Ok, veg, cheese burger.”
It was delicious mind you, when it finally arrived over 2 HOURS later. Then the bill came. They charged us 280 rupees!! They charged us for BOTH a veg burger and a cheese burger, even though we had only been given 1 burger, and they could not see how ridiculous it was that we had to pay for an entire extra burger, just for a slice of cheese… Frustrated and exhausted after waiting so long, we stormed out in a huff.. (embarrassed and knowing everyone was looking at us with “THAT traveller” glares, but feeling like it was justified. It was after all, TWO whole dollars extra! (Which goes a looooong way here in Nepal.)
That night we went to a different restaurant. Actually the only other restaurant open as it was the final night of Diwali. We waited about half an hour to actually be served, and then ordered a veg curry with no chilli and waited and waited. Nearly 2 hours later (and with Gypsy already asleep), out came our curry. STONE cold and covered in chillies. We sent it back and were told it would take another hour to make a new one as they were so busy. So we cancelled our order and left. Again, feeling like “THAT traveller” but actually getting sympathetic looks from the other customers, some of whom had been waiting even longer than us..
Were our outbursts justified? After reflection we think they were, and they weren’t. It’s a yes and no. Yes, I believe anybody is entitled to complain when the service is soo slack, or when they are so clearly ripped off. But No, to expect 2 restaurants to be able to feed the entire tourist population and to get it right was no doubt having too high of expectations.
We hope to never be “THOSE travellers” ever again.
What do you think? Should we bury our heads in shame?